Privacy Policy

1. Introduction

Boundary Structures ("we", "us", "our") is a Queensland-licensed building contractor (QBCC 15331477) operating from Brisbane. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What Information We Collect

When you submit an enquiry, request a quote, or use our instant quote tool, we may collect:

• Your name, phone number and email address;
• Your site or property address and suburb;
• Project details including fence or wall specifications and site photos you upload;
• Any notes or messages you provide about your project.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide quotes;
• Arrange and conduct site assessments;
• Manage your project, including scheduling and contracting;
• Communicate with you about your project and our services;
• Meet our legal, licensing and insurance obligations.

4. How We Store & Share Your Information

Your enquiry and quote data is stored securely in our project management system (Site Scribe) and our internal database. We do not sell, rent or trade your personal information. We may share it with trusted suppliers for the purpose of pricing materials, or where required by law. All third parties we work with are expected to handle your information with the same confidentiality and care.

5. Photos & Site Images

Photos you upload are used solely to assess your site and prepare an accurate quote. We may use completed project images in our gallery or marketing with your permission, but will never publish photos that identify your property without your consent.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. You can also opt out of future communications by contacting us. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain enquiry and project records for the duration required to fulfil our contractual obligations and to meet QBCC record-keeping requirements. After this period, we securely destroy or de-identify your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at 0474 270 417 or via our Contact page.